At ASTR, we are fully committed to providing our customers with the highest quality of care! We know our products and services work and we want you to feel 100% confident when choosing us for your healthcare needs! If you are not satisfied with our tools, online programs or online courses, you can request a refund for your purchase within 14 days of receiving our products and courses. This return policy is valid for first time purchasers only. Our 100% satisfaction promise does not apply to supplements, programs with supplements included, Telehealth evaluations/phone consults, treatments in our clinic or private training. For eligible returns, we refund the total amount minus shipping costs and a 20% restocking fee. We do not pay for return shipping.
If you are not entirely satisfied with your purchase or do not find it helpful for your condition, please notify us within 14 days of receipt. Products must be returned in their original packaging and in “as new” condition to the address below for a full refund less shipping/re-stocking charge. Any loss or damage will be charged at our discretion. You must contact us before returning the purchased items.
Promotion & Discount Policy:
Discounts and promotions cannot be combined. Current discounts cannot be applied to past purchases. Previous purchases cannot be refunded so that client can purchase at current discount price.